- UST Education Series
- W295: Hold Them Or Fold Them: What’s Your Member Hand Telling You?
W295: Hold Them Or Fold Them: What’s Your Member Hand Telling You?
Should membership renewal rates alone define how your organization measures return on engagement (ROE)? What data points should you use to measure member engagement? More importantly, would your association align and agree upon those indicators org-wide and alter programming accordingly? Measuring engagement means understanding the member journey and how they interact with all of your programming. Join us as we explore potential data sets that can help you kick-start your ROE definition within your organization to build your own personalized engagement algorithm.
LEARNING OBJECTIVES
- Understand how ROE (Return on Engagement) can be calculated
- Metrics that can demonstrate escalating levels of engagement
- Building an organization-wide framework using engagement metrics as part of larger feedback mechanisms
Presented by: Maneesha Manges, CXO, HighRoad Solutions
