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W366: Building Member Value in a Post Pandemic World


Join Pete Zimek, CEO of Novi AMS for a deep dive into how the pandemic has affected our organizations… and how associations are emerging from the pandemic to serve members in smarter, leaner, and more mission-focused ways. We’ll start with an examination of membership trends and finish with a group discussion of the paradigm shifts needed to create the future.  


  • Identify the leadership traits that served their organizations well during the pandemic and how they may continue to spark innovation moving forward.
  • Think more creatively and more intentionally when developing everyday member outreach programs.
  • Recenter members and membership staff on the “why” of the organization.

Presented by: Pete Zimek, CAE, CEO, Novi AMS