B176: Contact Center Membership Engagement-CX Best Experiences

COURSE DESCRIPTION:

Explore the evolving technological landscape of non-profit contact/membership centers in this informative webinar. Discover the latest advancements and operational strategies that empower non-profit organizations to initiate transformation and embrace cutting-edge technologies. Gain valuable insights into best practices for creating a compelling and seamless experience for your members, enhancing engagement, and ultimately furthering your organization’s mission through your telephony, collaboration and multichannel communications . Join us to stay at the forefront of non-profit contact center innovation and optimize your member interactions.

LEARNING OBJECTIVES:

• Stay informed on the latest advancements in non-profit contact/membership center technology
• Learn valuable operational strategies for driving transformation and embracing cutting-edge technologies
• Gain insights into best practices for creating a compelling and seamless experience for your members
• Enhance engagement and further your organization’s mission with telephony, collaboration, and multi-channel communications
• Optimize your member interactions to stay at the forefront of non-profit contact center innovation

INSTRUCTORS: Ali Niroo, Managing Partner, Bridgepointe Technologies; and David McAbe, Vice President Enterprise Solutions, Bridgepointe