The Buyer’s Behavior has Dramatically and Permanently Changed

COURSE DESCRIPTION:

Learning how to adapt to the changing buyer behavior is essential to succeed in any customer-facing role. The buyer’s behavior has dramatically and permanently changed in recent years. Today’s customers are more informed and more demanding than ever before. They expect a seamless experience that is both fast and frictionless. It is crucial to reduce the time customers spend waiting and increase the speed of all customer interactions. Additionally, researching thoroughly any new person with whom we interact for any business reason is essential to building trust and establishing a positive relationship. By learning how to adapt to changing buyer behavior, we can provide exceptional service that meets the expectations of our customers.

LEARNING OBJECTIVES:

• – How the changing buyer behavior affects all customer facing people.
• – The importance of reducing friction and increasing speed in all customer interactions
• – The importance of researching thoroughly any new person with whom we interact for any business reason

B185 – INSTRUCTORS: John Asher, CEO, Asher Strategies