Mapping the Cookie Crumbs: A Hands-On Approach to Process Mapping

COURSE DESCRIPTION:

Get your hands sticky (and your mind sharp) as we map out the journey of making chocolate chip cookies. Learn practical techniques for process mapping while indulging in some tasty examples.

LEARNING OBJECTIVES:

• Understand the Fundamentals of Process Mapping
• Develop Skills to Create and Interpret Process Maps
• Apply Process Mapping to Improve Business Operations

C363 – INSTRUCTOR: Gary Harpenau, COO, Innovia Consulting